Our policy at Red Dirt Offroad is to get your order to you as fast as possible, as economical as possible, and as safely as possible. When we can, we will attempt to ship items same day or within 1-2 days if we have the item in stock. In the event that we have to order items from our suppliers, you receive an email with shipping time estimate when we receive confirmation from the supplier. In the event of a delay in shipping, we will notify you of the expected shipment date. Many items/orders will not ship from our location in Texas. Your order may come from multiple locations and have multiple tracking numbers (when available).
Our systems use FedEx to estimate shipping for the majority of the products we sell on Red Dirt Offroad. We will, at our discretion, choose to ship via FedEx, UPS, USPS, or other shipping carrier. Our goal is to be as effective and accurate as possible for shipping charges. Whenever possible, we will provided you with a tracking number(s) for your shipment via email. By purchasing products on this site, you are agreeing to this policy.
We only carry very limited stock on most items on hand at any given time. Please contact us before you order to check for item availability and arrange local pickup.
From the moment your order leaves our hands, or our suppliers’ hands, and is delivered to you, the shipping carrier is responsible for the shipment. All claims for lost or damaged goods should be reported to the carrier. Please inspect your shipment upon delivery. However, we value you as a customer and will work diligently with you to file any claims with the carrier.
Please inspect your shipment upon delivery. Call Red Dirt Offroad immediately to report any missing items, incorrect items, incorrect quantities, etc. Unless the order is shipped directly from Red Dirt Offroad, missing parts or items is the responsibility of the supplier. We will work with you and the supplier to correct any issues. We know from first-hand experience that many times we purchase a part, then leave it on the shelf for months until we're able to get to that phase of our build.
We can not ship parts to a P.O. Box. We must have a physical address or we can not ship.
We do not ship internationally. Shipping is only available to the lower 48 United States of America. Shipping to Hawaii and Alaska is available at your cost, please call us before placing your order.