Items requiring freight truck shipping are only eligible for return at our discretion. In the event the item was damaged during shipping, it must be signed as Damaged upon delivery. If a return is approved, you are responsible for return freight expenses. Returned items are subject to a 35% restocking fee.
Shipping and handling fees are non-refundable. If the item purchased was sold with “free shipping,” the actual cost to ship the item(s) will be deducted from your refund/store credit. Return shipping is the your responsibility.
In the event the return or exchange is result of an error on our part and only our part, the shipping costs will be refundable, including return shipping, at our discretion.
All sales are final for group buy items. No refund will be authorized. In the event the item is defective, an exchange may be authorized at our sole discretion.
Special Order or custom items, such as custom paint, powdercoating or product modifications, are non-refundable, non-returnable. All sales are final.
All sales are final for all open box and clearance items. No refund or exchange will be authorized. In the event the item is defective, an exchange may be authorized at our sole discretion.
Unless the items is specifically warrantied by Red Dirt Offroad, all defective products should be handled under the Manufacturer’s Warranty.
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